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Privacy Policy

Privacy Policy

1. Introduction

Orlux Creative (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our website or engage in our services. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or submitting any personal data to us, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Contact Information: such as your name, email address, phone number, and business details when you contact us, fill out a form, or request our services.

  • Project Details: including creative briefs, brand assets, or any content you provide to us as part of a client project.

  • Payment and Billing Information: limited details necessary for invoicing and payment, such as billing addresses or transaction references (note: we do not store credit/debit card information).

  • Website Usage Data: such as your IP address, browser type, pages visited, time spent on the site, and other analytics, collected via cookies and third-party tracking tools (e.g., Google Analytics).

3. How We Use Your Information

We use the data we collect for the following purposes:

  • To respond to enquiries and communicate with clients about projects.

  • To provide and manage our creative services, including video production, content creation, and marketing campaigns.

  • To issue invoices, process payments, and manage accounting records.

  • To send service updates, project reminders, or occasional marketing communications (only with your consent).

  • To improve our website’s performance and user experience through analytics and tracking.

  • To comply with legal or regulatory obligations as required by law.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your consent (e.g., opting into marketing communications).

  • The performance of a contract with you (e.g., delivering our services).

  • Our legitimate interests (e.g., improving service delivery, maintaining communication).

  • Compliance with a legal obligation (e.g., record keeping, tax laws).

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted service providers or subcontractors when necessary to fulfill our services (e.g., cloud storage providers, payment processors, video editors). All such partners are contractually obligated to protect your data in accordance with this policy.

We may also disclose personal data where required to comply with legal obligations or in response to lawful requests by public authorities.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected — including legal, tax, and accounting requirements. Typically, client data is retained for up to 6 years from the date of final invoice or last interaction, unless you request its deletion earlier where permissible.

7. Your Rights

As a UK resident under the UK GDPR, you have the right to:

  • Access a copy of the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your data in certain circumstances (“right to be forgotten”).

  • Object to or restrict certain types of data processing.

  • Withdraw consent at any time, where applicable.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.

To exercise any of these rights, please contact us at: orluxcreative@gmail.com

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes using encrypted storage systems, access restrictions, and secure communication platforms.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to take appropriate measures to protect your own data when communicating online.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before submitting any data.

10. Policy Updates

We may update this Privacy Policy from time to time in response to changes in law, technology, or our business operations. The latest version will always be available on our website. We recommend checking this page regularly to stay informed of any updates.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your data, please contact:

Orlux Creative
📧 orluxcreative@gmail.com
📍 Essex, United Kingdom

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